We don’t stop here. Our business processes undergo continuous improvement, putting the buying experience on top. We also invest in Enterprise Resource Planning systems to help us smoothly connect every element of the buying process, allowing us to master the tangibles and intangibles of the customer’s experience including the service, support, interactions, communications, on-time delivery...
Because of a stress free experience with GRADA SPF, what may start as an initial sale usually evolves to a long-term relationship with us.
We are enthusiastic about satisfying and making our customers feel valued
We understand and deliver on customer needs
We do our best to make life easier for our customers
We opt to respond and deliver on time
We resolve issues before our customer feels the pain
Initial ContactWhen you contact us, we respond
within 48 hours and understand your enquiry.
Direct to GRADA SPF ExpertWe then direct you to a GRADA SPF Expert who will handle all communications with you during the whole buying process.
Understanding & Matching your needsGRADA SPF expert will work closely with you to understand and match your needs with our product offerings.
BookingYou finalize all aspects of your purchase sales contract including volume to size distribution, price and payment method with the GRADA SPF expert
Processing your orderWe then smoothly process your order from production to inspection to be able to deliver consistent quality on time.
Delivery & Follow upAfter your order is delivered to you, we follow up to better improve the customer experience and take action.
From the young and dynamic to the most experienced, our employees and representatives stand behind the success of GRADA SPF. They are fully committed and enthusiastic about satisfying customers and making them feel valued and thus play a crucial role in shaping the buying experience of our customers. We support the development of our people so that they become the best in the market, and thus become "GRADA SPF Experts". In return, we expect them to highly perform and rise to the challenges of the wood industry.
Praveen Varma Says
We are dealing with GRADA in whitewood and we would like to mention that their product quality has been good and their service have been even better… Their prices have always been competitive… In the nutshell, the experience in dealing with GRADA has been pleasant…